Our COVID-19 Response


Our dedicated team at Pat Kelly Equipment Company, Inc., expresses our gratitude for trusting us with your equipment needs for over 45 years. We want to update you on what we are doing in response to the novel coronavirus (COVID-19) pandemic, as our first priority is always the health and safety of all our customers and our people. In response, we have modified our daily operations.

The four main sources of information for our decision-making are the Center for Disease Control (CDC), the Missouri Department of Health and Senior Services, the World Health Organization (WHO), and local city and county government directives. We will continue to adjust our actions and recommendations accordingly.

We understand projects are ongoing and we strive to provide critical products and services for as long as we are capable.

In accordance with the St. Louis County Department of Public Health (DPH) public orders and recommended best practices, our doors safely remain open for customers to fulfill all equipment, tool, & supply needs. Please advise a face mask or face covering is required to enter our dealer facility per order of the DPH until further notice.

Additionally, we are enforcing social distancing standards throughout our facility and we will continue to work remotely to reduce personal contact as much as possible, therefore in-person meetings will be reduced. We have canceled all company travel and attendance at large group meetings. All Pat Kelly Equipment personnel receive a daily temperature screening upon arrival and are equipped with appropriate PPE for added protection. Additionally, we are taking extra safety measures to routinely sanitize our dealer facility and equipment in an effort to keep our customers and people safe and healthy.

Companies, organizations, municipalities, & individuals can still accomplish every one of their equipment and supply needs at our location. In response, we’re asking customers to contact us by phone, email, or visit our online webpage prior to arrival for our services including scheduling a service repair, requesting a rental unit, purchasing a part, or scheduling a sales appointment in efforts to minimize wait time, personal contact, and allow us to have your information prepared and ready-at-hand upon your arrival.

RENTAL EQUIPMENT: We will continue to provide a contactless drive-up experience so customers can receive the equipment they require safely and efficiently. Request a machine online, by visiting patkelly.com/rentals  or by calling (314) 895-9500. Our equipment is cleaned, sanitized, and rental-ready to keep our customers and employees safe and healthy. Whether you choose contactless pick-up or delivery from our dealership to your worksite, Pat Kelly Equipment Co. has the equipment you need to keep your essential business up and running. 

PARTS, TOOLS, & SUPPLIES: Our parts department and contractors' tool & supply store will continue to accept Curb Side Service orders by phone to provide an additional minimal contact purchase method to our customers.
-Call our location, (314) 895-9500 ask for our parts department or contractors' tool & supply store.
-Share your list of parts, tools, and/or supplies with one of our store associates. Pay over the phone via credit card or a previously approved charge account.
-Based on stock and availability we will gather your order together, ASAP.
- When your order is ready, we will call you for pick-up & bring it to your vehicle where we will verify contact order information.

CUSTOMERS: In response to this unprecedented time, we have put in place temporary rules of engagement for our customers to follow when conducting business within our dealer facility in an effort to safeguard the wellbeing of all our customers & team members. We are OPEN to keep you working! In response, we ask...

  • If you are sick or in close contact with a sick person please DO NOT enter our facility.

  • Please maintain a 6ft distance from everyone within our dealership.

  • Please DO NOT touch anything you do not intend to purchase.

  • Please use our provided hand sanitizers and wear a required face covering.

  • You can minimize wait time by placing your order ahead, call (314) 895-9500.

Thank you for doing your part to stop the spread!

As a reminder, we also offer equipment pick-up and delivery for your convenience:

Monday-Friday, 7:00 AM - 5:00 PM.

Visit patkelly.com for these and many other products and services we perform locally.

OUTSIDE SALES REPRESENTATIVES: We are NOT accepting any outside sales representatives at this time. Our team is available by phone, email, or appointment only.

Committed to delivering on our promises -- We understand we may see supply chain disruptions that would negatively impact our ability to fulfill our commitments to you as our customer. We will continue to keep you apprised of any changes that might affect your order(s) as necessary.

In its entirety, we will continue to monitor and make necessary changes to our dealer operations in an effort to protect you and our team members. Thank you in advance for your understanding, and we look forward to working with you soon. Take care and stay well for yourself and your loved ones.

Best Regards,
Brian Kelly
Pat Kelly Equipment Company, Inc.
Family Owned & Operated Since 1976


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