Service Advisor (Writer)

Job Listing

Service Advisor (Writer)

St. Louis, Missouri USA


Experience is required.
Training is provided.



This is a full-time benefits eligible position.

Job Description

Category: Service
Industry: Construction/Industrial
Status: Full Time

Service Writer/Advisor

Job Description Category: Service Industry:

Construction/Industrial Status: Full Time

Construction Equipment-Service Writer/Advisor at Pat Kelly Equipment Company, Inc.

About The Company:

Pat Kelly Equipment Company is a family owned and operated authorized multi-brand construction equipment dealership serving the St. Louis, Missouri bi-state region for over 44 years. Pat Kelly Equipment provides dedicated sales, rentals, tools, parts, & service support for customers in the construction, landscaping, material handling, and utility installation industries. Pat Kelly Equipment represents leaders in the heavy equipment industry such as New Holland Construction Equipment, National Crane Boom Trucks, Manitowoc ShuttleLift Industrial Cranes, Elliott Equipment Personnel Cranes, Bomag Compaction Equipment, STIHL Power Equipment, and much more. For more information, visit

The Service Writer/Advisor assists our Equipment Service and Shop Manager to keep the shop functioning efficiently and safely. The primary job as the Service Writer/Advisor is to oversee the creation, ongoing maintenance and closure of work orders through the dealer management database-in addition to assisting the Service and Shop manger with day to day department projects and tasks.

What You Will Do In This Job

Open and close service work orders
Apply accounting and warranty codes to work orders
Proofread and review technician service notes to ensure customer accuracy
Assist shop manager in service work order maintenance
Assist shop manager in scheduling repairs for customer and company owned rental equipment
Ability to communicate well both verbally and written
Strong computer skills - accurate typing, basic Microsoft Suite Application (Word, Outlook, Excel etc.) knowledge
Strong ability to prioritize workload
Build and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from Pat Kelly Equipment Co. and are being kept up-to-date about new or additional ways in which Pat Kelly Equipment Co. can help improve their business.
Promptly respond to and resolve customer inquiries, requests, complaints or other communications via phone, email, or in-person.
Assist in coordinating & participating in employee safety training for a continuous development and maintenance of a safe work environment.
Basic knowledge of construction trades and/or equipment industry

Essential Qualities and Skills:

Integrity of character and work
Proactive and showing initiative
Timeliness and Accountability
Analytical ability and good judgment
Self-motivation and efficiency
Strong work ethic
Dependable, thorough, and precise in tasks
Common sense to approach situations maturely and responsibly
Personal appearance must be neat and clean
Excellent written and verbal communication and 'people skills'
The ability to work with others as a team player
Good planning and organizational skills
The ability to work calmly under pressure
Willingness to continually learn
Embodies company policies and values
Troubleshooting and problem-solving skills
Vision and enthusiasm for the job

Education & Experience Qualifications

High school diploma or vocational training/certification
2-year Associate's, 4-year Bachelor's Degree or
1-3 years of equivalent experience in the construction/agriculture/industrial equipment industry or similar experience is preferred
Equipment knowledge or previous industry experience is a plus

On-site training will be provided.

Physical Requirements:

Able to bend, squat, or climb on equipment frequently, lift at least 50lbs, stand or walk for extended periods on slippery or uneven job sites. Must also be able to sit in an office setting for extended periods of time. May occasionally work outdoors in hot or cold weather conditions. Accommodations can be made within reason.

Hours: Monday-Friday 7:00 A.M.-5:00 P.M.

This is a full-time benefits eligible position:
Competitive Salary
Training & Professional Development Opportunities
Health insurance and medical coverage benefits
401(k) Retirement Plan
Generous paid time off
Room for advancement based on merit & performance
Family owned company where you're more than just another employee

Pat Kelly Equipment Company, Inc. is an Equal Opportunity Employer - Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity

Apply online today at:

Mail your resume

Pat Kelly Equipment Co.
Brian Kelly
5920 N Lindbergh Blvd
St. Louis, Missouri 63042 USA

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