Job Description

Category: Customer Service
Industry: Construction/Industrial
Status: Full Time

About The Company:
Pat Kelly Equipment Company is an authorized multi-brand construction equipment dealership located in St. Louis, Missouri. Pat Kelly Equipment is an independent family-owned and operated company that provides dedicated sales, rentals, tools, parts, and service support for customers in the construction, landscaping, material handling, and utility installation industries. Pat Kelly Equipment represents leaders in the heavy equipment industry such as New Holland Construction Equipment, National Crane Boom Trucks, Manitowoc ShuttleLift Industrial Cranes, Elliott Equipment Personnel Cranes, Genie Aerial Lifts, Bomag Compaction Equipment, and much more. For more information, visit http://www.patkelly.com/

Equipment Rental Coordinator:
Must be able to service customers in a polite, friendly, and professional manner whether in person or on the telephone. Must assist them with reservations, contracts, questions, register transactions, and order adjustments. Must be able to process cash and credit card payments, as well as make changes and credits.

Responsibilities:

Rents equipment or arranges for the provision of service to customers.
Prepares rental forms and contracts, and obtains customer signatures and other information as required.
Maintains daily contract file.
Computes charges based on rental or service rate.
Explains rental fees and provides information about rented items, such as operation or description.
Collects deposits or payments or records credit charges by maintaining customer charge file daily and balancing daily sales receipts.
Gathers insurance information and qualifies customers
Answers telephone and receives orders by phone or email.
Recommends items to customers that meet their needs.
Reserves items for the requested time and maintains rental reservation file.
Coordinates machinery for pick-up and delivery with driver or hauling service.
Updates/calls overdue list daily and alerts supervisor of overdue contracts.
Cleans and prepares equipment for pick-up or delivery. This includes operating, fueling, and inspecting equipment as well as adjusting equipment to the specifications of the reservation when necessary.
Inspects equipment for damages or required maintenance upon return.
Coordinates equipment maintenance with the service department.
Inventories rental equipment, tools, and accessories. Advises supervisor of low levels of merchandise.
Assists customers with the loading and unloading of equipment when necessary. May also need to demonstrate safety features and operational features of the equipment.
Provides support maintaining and organizing the equipment rental yard.
Performs routine housekeeping and upkeep of rental department.
Resolves customer problems.
Report safety violations to supervisor.
Adhere to all company policies, procedures, rules, and regulations in written or verbal form.
Comply with government safety requirements and other regulations and security in-store.
Attend department, store, and safety meetings.
Works cohesively with all departments to ensure a successful work environment
Must possess a strong work ethic and organizational skills for daily tasks.
Perform other duties as requested.

Education & Experience Qualifications:
A high school diploma or GED required
Higher education including completion of a 2-4 year degree, vocational training/certification, or military experience is desired
Valid Driver's license and reliable transportation to and from job required
Familiarity with various types of construction/industrial tools & equipment
Previous equipment rental industry experience preferred
Strong customer service & telephone skills
Proficient computer and administrative skills

Working Conditions:
Able to bend, twist, squat, or climb, stand or walk for extended periods on slippery or uneven surfaces
Must be able to sit in an office setting for extended periods of time
The position requires constant interaction with the public
Applicants must be physically able and prepared to work indoors and outdoors with exposure to elements. The job requires constant interaction with the public. May have exposure to chemicals, including but not limited to gasoline, diesel fuel, propane, kerosene, and cleaning solvents.
Must be able to lift approximately 50+lbs short distances (lifting equipment available).
Must take initiative and work autonomously
Must maintain a professional personal appearance.
Must possess sales and customer relations skills.
Must be able to use mathematics to solve problems.
Must speak English clearly and write legibly. The ability to speak another language is a plus.
Accomodations may be provided within reason.
Benefits & Salary: This is a full-time, year-round position that offers a competitive salary and benefits package commensurate with experience.

Schedule: Monday-Friday7:00 A.M.-5:00 P.M. (Holidays Observed)

The duties and responsibilities described are not a comprehensive list additional tasks may be assigned from time to time.

Pat Kelly Equipment Company, Inc. is an Equal Opportunity Employer - Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity Apply online today at: patkelly.com/careers >>

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Health insurance
On-the-job training
Paid time off

Experience level: 2 years
Weekly day range: Monday to Friday
Work setting: In-person
Education: High school or equivalent (Required)
Experience: Rental: 2 years (Preferred)
Language: English (Required)
License/Certification: Driver's License (Required)
Ability to Commute: Hazelwood, MO 63042 (Required)
Work Location: In person